2019 Sustainability Report

Stakeholder Engagement

“Partnerships for the Goals”, which is the 17th article of Sustainable Development Goals, refers to the fact that sustainability cannot be achieved alone. We consider it important to develop our sustainability culture based on this perspective, to act with our stakeholders to achieve our goals and to cooperate with professional organizations in various fields.

We are continuing our communication with all of our stakeholders in our value chain on the basis of transparency and accountability principles.

We aim that our sustainability culture is adopted as a way of doing business, and we plan to achieve this by developing collaborations with our stakeholders, including our employees, dealers and suppliers. In this context, we support our stakeholders’ efforts to comply with the UN Global Compact.

STAKEHOLDER GROUP	PRACTICE TYPE AND FREQUENCY
Employees	Surveys and Research (at various intervals); Training Activities, Tofaş Code of Ethical Conduct, Internal Communication Platforms (news screens, intranet), Announcements and Postings (continuous); Suggestion and Rewarding System (instant); OHS Committees, Working Groups and Committees (at various intervals); Internal Publications (three times a year); Performance Management and Career Development Meetings, Social Activities (at least twice a year); Management Meetings, Communication Meetings, Annual Report, Sustainability Report, Environment Day (annually); Working Life Evaluation Survey (annually).
Majority Shareholders	General Assembly Meetings, Annual Report, Corporate Governance Compliance Report, Sustainability Report (annually); Board of Directors Meetings, Interim Reports (quarterly); Material Disclosures (upon necessity).
Minority Shareholders	Investor Presentations, One-on-One-Interviews (upon request); General Assembly Meetings, Annual Report, Corporate Governance Compliance Report, Sustainability Report (annually); Interim Reports (quarterly); Material Disclosures (upon necessity).
Dealers	One-on-One Meetings (upon request); Abroad Dealer Meetings, Domestic Dealer Meetings, Customer Satisfaction Survey, Annual Report, Sustainability Report (annually); Internal Publications (three times a year); Dealer Trainings (continuous).
Suppliers	One-on-One Meetings (upon request); OHS Committees (monthly); Annual Report, Sustainability Report (annually); Supplier Business Ethics Principles, Training and Development Programs (continuous); Internal Publications (three times a year).
Product End Users	Product Labels and User Guides (continuous), Marketing Communication Studies (continuous); Participation in Fairs, Annual Report, Sustainability Report (annually)
Local Community	Complaint System, Social Projects, Donations and Sponsorships (upon request); Information Meetings (when required); Annual Report, Sustainability Report (annually)
Sector Actors	Meetings and Discussions, Projects and Initiatives (upon request); Participation in Fairs (periodical ); Annual Report, Sustainability Report (annually)
Local Administrations	Meetings and Discussions, Annual Report, Sustainability Report (annually)
Public Institutions	Meetings and Discussions (upon request); Informative Reports (at various intervals); Public Audits (at various intervals/instant); Annual Report, Sustainability Report (annually)
NGOs	Memberships (continuous); Working Groups, Committee and Board Memberships (periodical); Joint Projects and Initiatives, Meetings and Discussions (upon request); Annual Report, Sustainability Report (annually)
Universities and Academics	Scholarship and Internship Opportunities, Participation in Academic Congresses and Seminars (continuous), R&D Project Partnerships, Sponsorship and Supports; Support for Academic Research and Publications, Meetings and Discussions (upon request); Annual Report, Sustainability Report (annually)
Employee Families	Informative Studies (continuous); Social Events (at least two times a year); Environment Day (annually)
Opinion Leaders	Opinion Leaders Meetings and Discussions (upon request); Annual Report, Sustainability Report (annually)
Media	Interviews and Talks (upon request);; Meetings and Discussions (at least two times a year); Press Releases, Material Event Disclosures (when required); Annual Report, Sustainability Report (annually)