We are closely following customer expectations for quality and use information that we gather in that field as a key input for raising the quality of all production and service processes in the value chain and to bring them to the most competitive level. We are providing a world class competitive edge through our quality concept centered around customer satisfaction.

We have been using WCM (World Class Manufacturing) methodology since 2006 in order to systematically improve and boost competitive power in production. The WCM methodology basically focuses on occupational safety, quality, cost, delivery, and environment, aiming to reach “zero” in each of those areas. The WCM Program is being followed in 213 FCA plants and its around 400 suppliers throughout the world.

We received the “Fastest Growing Plant” sine 2006 when our WCM journey began and it was the first FCA plant reaching the Silver Level in 2009. Tofaş crowned its accomplishment by becoming one of the three factories that had reached the “Golden Level” in the FCA world as a result of an audit conducted in November 2013. Focused on constantly raising its production standards during its WCM journey, Tofaş managed to raise its score from 77 to 81 in 2019 to become the company that has the highest score among all automobile plants where the WCM is being followed.

You can access lone detailed information about the World Class Manufacturing (WCM) Methodology at tofas.com.tr/en/InvestorRelations/CorporateGovernance/ or Tofaş Annual Report 2019, which is published interactively on ir.tofas.com.tr/2019/en/.