2019 SUSTAINABILITY REPORT
We are shaping our quality strategies in parallel with FCA’s Global Quality System that aims to ensure that production and services conform to superior quality norms. We have made it our mission to ensure that our products and services are of quality complying with the applicable statutory and sector-wide legislation, are reliable in terms of physical norms, and perform better than their rivals.
We are carrying out our production processes by following numerous management quality and standards. Thus, we are enhancing our capability to respond to risks as well as quality of management. We are constantly improving our performance regarding our management system and standards by monitoring them through independent external auditing, certification, and verification. We are avoiding risks by monitoring our all processes through WPI (Work Place Integration) methodology.
In 2019, as an output of our efforts,
We have been using WCM (World Class Manufacturing) methodology in order to systematically improve and boost competitive power in manufacturing. With a score of 4, we were selected as one of the best 4 plants of FCA based on our score in the quality pillar in 2017.
In 2019, our Fiat Tipo model was identified as the most problem-free automobile in the category of problems warranting repair as a result of a control, with a 0.84 fault rate among 100 models, according to a report drawn up by GTÜ Institute functioning as the official vehicle inspection center in Germany and published in a special edition of Auto Zeitung magazine. This score was the best received among all cars manufactured under FCA so far.
In Tofaş, quality data is managed through a digital platform which covers all new projects and serial production processes. It contains integrated WCM QCS (World Class Manufacturing / Quality and Customer Safety) tools. Potential risks are also managed through the same system.
Using this software offers us various advantages, including:
The International Quality Awards ceremony was organized in London on 27 November by The CQI (Chartered Quality Institute), one of the leading quality institutes, in London, United Kingdom. It involved 103 projects from 10 different countries, competing in 7 main categories, and Tofaş Quality Team won the top award in the category “Development Systems,” leading its international rivals.
The advanced level demonstrated by the advanced Machine Learning and Quality 4.0 application under the Warranty 4.0 Projection System developed was described by all jury members as an exemplary project.
“Digitalization” is being treated as a strategy within the Quality Directorate since 2017. The main objectives of this strategy are:
To attain our long-term quality goals in that context, the quality directorate and other production units work together to:
Risks are identified, necessary actions are taken, and they are followed up on by employing a risk and opportunity assessment method defined for all processes by using the perspective provided by ISO 9001:2015. Periodic reviews are done in order to identify new risks and opportunities.
In addition, we analyze all processes in the Quality Directorate and all quality-related processes in other units through a strategic perspective and Hoshin Kanri methodology. We analyze potential risks in those processes, their potential effects on us, and actions that need to be taken while regularly monitoring the risk maturity levels of the processes.
Tofaş is making efforts to create a value chain focusing on continuous development and embracing its own business ethic and working norms. In that context, it contributes to efforts made by its supplier, the most vital component of the value chain, to increase the quality of their products and services.
The Connected Supplier event organized in that context attracted a large turnout and focused on devising low-cost technological solutions to quality problems.
