We are establishing long-term relations with our dealers based on trust. Our advanced logistical and distribution capabilities and after-sale services increase satisfaction among our customers.

The dealer network established for brands we represent is divided into sale, servicing, and spare parts units. A large part of the Tofaş dealer network provides services for customers as integrated facilities. Termed 3S, this dealer network structure offers sale of brand new cars and after-sale services in the same area. In addition, automobile insurance, traffic liability insurance, and car loans are among the services offered to customers by many Tofaş dealers. Tofaş’s dealer network, offering services for Fiat, Alfa Romeo ve Jeep® brands, includes 71 Fiat and 18 Alfa Romeo-Jeep® regional dealers in 2019. Providing services from a total of 97 sale and 122 servicing points, Fiat is among the top three brands in Turkey in terms of sale and servicing network.

In 2019, sale, after-sale, and customer care center for Fiat, Alfa Romeo, and Jeep® brands and the training management system for around 5,500 employers employed by Magneti Marelli and Opar, which are engaged in the field of spare parts have been updated in line with new generation technology. In addition, technical and behavioral development activities were carried out for dealer employees by using a mixed training method as well as programs such as Sales School and Servicing School and events named I Am Proud To Be a Member of Fiat and Discovery Days.