2020 Sustainability Report
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Authorized Dealer and Service Network

We establish long-term relations with our dealers based on trust. Our advanced logistical and distribution capabilities and after-sale services increase satisfaction among our customers.

The dealer network established for the brands we represent is divided into sales, service and spare parts units. Almost all of the Tofaş dealer network serves customers as integrated facilities. Defined as 3S, this dealer network structure sells brand new cars and offers after-sale services in the same area. In addition, automobile insurance, traffic liability insurance and car loans are among the services offered to customers by many Tofaş dealers. As of 2020, Tofaş’s dealer network offering services to Fiat, Alfa Romeo and Jeep® brands houses 71 Fiat and 18 Alfa Romeo-Jeep® regional dealers. Serving in a total of 97 sales and 126 service points, Fiat is among the top three brands in Turkey in terms of sales and service network.

In 2020, sales, after-sales and customer care center for Fiat, Alfa Romeo and Jeep® brands and the training management system for around 5,500 employers employed by Magneti Marelli and Opar, serving in the field of spare parts, have been updated in line with new generation technology. Furthermore, thanks to such programs as Sales School and Service School, and such events as I Am Proud To Be a Member of Fiat and Discovery Days, technical and behavioral development activities were conducted for the employees of the dealers, following a co-education method.