We establish long-term and trust-based business relationships with our dealers. With our advanced logistics and distribution competence, after-sales service opportunities, we create an impact that increases the satisfaction level of our customers.

The dealer network of the brands we represent is structured as sales, service, spare parts. Almost all of the Tofaş dealer network serves customers as an integrated facility. This dealer network structure, which is defined as 3S, offers zero vehicle sales and after sales services in the same field.

In addition, services such as automobile insurance, traffic insurance and vehicle loan are among the services offered to many Tofaş dealers. As of 2018, there are 73 Fiat, 17 Alfa Romeo Jeep® main dealers in the Tofaş dealer network, which serves Fiat, Alfa Romeo and Jeep® brands. Fiat serving with a total of x sales and x service points, is among the top three brands in Turkey in terms of sales and service penetration.

In 2018, sales, after-sales and customer attention center of our Fiat, Alfa Romeo and Jeep brands; management system for the development of approximately 5,500 employees of MagnetiMarelli and Opar operating in the field of spare parts are updated in accordance with the new generation technology. In addition, programs such as Sales School, Service School, and technical and behavioral development activities for the employees of the dealers such as “I’m from Fiat with pride”, Discovery Days were organized.