By perceiving our customers' quality expectations directly, we strive to raise the quality level of all manufacturing and service processes in the value chain and bring them to the most competitive level. We provide a world-class competitive advantage with our understanding of quality that is central to customer satisfaction.

We use WCM (World-Class Manufacturing) methodology to systematically improve and improve the competitiveness in manufacturing. WCM aims to reach “zero” by focusing on occupational safety, quality, cost, delivery and environmental issues. The WCM Program is being implemented today in 213 factories of the FCA and around 400 factories of its suppliers worldwide.

Since our commencement of WCM journey in 2006, we have continuously improved our manufacturing standards. As a result of the audits carried out, we continued our growth by reaching 77 points in 2017, as one of the first three factories to reach FCA “Gold Level” in 2013.

We have significantly improved occupational accidents, external quality indicators, productivity and machine malfunctions. All these improvements took place systematically and with the participation of employees. In 2018, each field employee at Tofaş contributed to our work by making 27 suggestions.

In 2018, the Tofaş Quality Team became the finalist in the “Innovation in Quality Methods” category at the International Quality Awards held with participants from 11 different countries around the world. The quality team, together with the Elua Integrated Quality Management Platform, had the opportunity to present their innovations in the quality methods and the successful results in an international platform.

We steer our quality strategies in line with FCA's Global Quality System, which aims to achieve the highest quality standards of products and services. We aim to ensure that our products and services have qualifications in accordance with the relevant legal and sectoral regulations, are reliable in terms of physical norms, and their performances are higher than their competitors.

We carry out our manufacturing processes by following a large number of management quality and standard. In this way, we strengthen our capacity to respond to risks and our management quality. We continuously improve our level of performance for our management systems and standards by following independent external audit, certification and verification activities. With WPI (Work Place Integration) methodology, we monitor all our processes from start to finish and prevent risks. With the IMDS Program, we ensure the control of chemicals and prohibited substances in our supply chain.

More detailed information about World Class Manufacturing (WCM) Methodology is available at https://tofasakademi.com or the Tofaş Annual Report 2018, which is published interactively at http://ir.tofas.com.tr/en/index.html