Our priority in all of our processes is vehicle safety and quality, which is also a significant factor in customer satisfaction. In line with FCA’s “safety for all passengers” vision, we attach great importance to developing smart vehicles with the aim of offering the best service and support to drivers, especially in terms of comfort and safety. We make sure that all of our innovations are in full compliance with the legal regulations and requirements in relevant markets.

Our vehicles are equipped with active and passive safety systems that safeguard drivers and passengers riding our vehicles, while also ensuring the safety of other passengers and pedestrians on the road. Accordingly, passive safety systems minimize possible damages and losses in case of an accident, while active safety systems aim to prevent accidents. Now, with the help of driver and vehicle data used by data science and learning algorithms, we are trying to prevent potential accidents and malfunctions before they occur.

FYA Connect (Fiat Seatmate Connect)

By monitoring the risks and opportunities in autonomous driving and connectivity technology, i.e. one of the most significant developments in the automotive sector, and by following the global trends, we launched “FYA Connect” in 2018, which is still being furnished with new functions, and value-added services.

FYA Connect, which connects drivers to their vehicles using connectible vehicle technology, creates a totally different and exclusive customer experience. In 2019, FYA Connect users enjoyed such functions as Vehicle Locator, Tire Check, Remote Lock/Unlock, Trunk Control, Ambulance and Roadside Assistance (in case of an accident), Drawing Alert, Black Spot Alert, Speed and Distance Limit, Vehicle Malfunction Search, Fuel and Battery Indicator.

In 2020, on the other hand, other remote control functions were added, including Adblue Quality and Level Check, Trip-Based Fuel Consumption Indicator, and LPG Level Indicator. Furthermore, taking lessons from some tragic examples of children being left in school busses, we send a notification to relevant driver when the vehicle is locked with a child in it, and our MİM (Customer Communication Center) calls the driver if the doors are still locked after five minutes.

We continue to create value for our customers, Tofaş, and our dealers, based on the data collected through Connect. When we receive a malfunction alert from a vehicle that is on the road, we call our relevant customer as soon as they stop, inform them about what to do, and send a tow truck or make an online reservation at our service stations, when required.

In 2020, we launched two different business models we created with FYA Connect, which is currently used by 22,000 drivers. And thanks to Connect Insurance and Connect Fleet products, we create value for our customers, and use connectible vehicle technology in the most effective manner.

Connect Fleet Recent trends indicate that companies buy their own vehicles rather than using rental services. However, as a result of this trend companies need to collect receipts for the expenses made, and enter details about the trips and costs manually, while the information given might turn out to be incomplete or incorrect, and these problems are hard to manage. Connect Fleet solution, on the other hand, offers companies with growing fleets the opportunity to save time and money in fleet management, keeps track of the vehicles including their km, brand, model, inspection and maintenance details as well as fair usage quotas, and prepares the reports and analyses needed by the companies. While developing this solution, we collaborated with a start-up company, and used digital tools such as Connectivity vehicle data and fleet management web portal. Since the date we launched this program, i.e. the end of 2020, 50 different companies serving in medicine, tourism, food, and automotive sectors, which have self-owned fleets, became a user of this program. Thanks to these programs we strengthen our post-sales contact with our customers, and offer various solutions to their mobility needs.