Tofaş - 2021 Sustainability Report

Stakeholder Engagement

As Tofaş, we have adopted a sustainability approach that focuses on our stakeholders, who are in the sphere of influence of our operations. Our sustainability policy has been created with the consideration of the expectations and needs of our stakeholders. It has been designed with the goal of having a better performance in environmental, social and governance (ESG) areas. We want to invest in the future within the framework of the Sustainable Development Goals (SDGs) and spread sustainability awareness across all our stakeholders in a way of the needs of new generations.

We act with the responsibility that all our employees, dealers, and suppliers should work together to reflect our sustainability approach towards all business processes. We focus on transparency and responsibility criteria in line with the strategic importance we attach to stakeholder interaction. At the same time, we encourage our stakeholders to work in compliance with the UN Global Compact.

Stakeholder Group	Application Type and Frequency
Employees	Surveys and Research (at various intervals); Training Activities, Tofaş Ethical Principles, Internal Communication Platforms (digital signage, intranet), Announcements (continuous); Suggestion and Reward System (current); OHS Committees, Working Groups and Committees (occasional); Internal Periodicals (three times a year); Performance Management and Career Development Meetings, Social Events (at least twice a year); Management Meetings, Communication Meetings, Activity Report (annually), Sustainability Report, Environment Day (annually); Working Life Evaluation Questionnaire (annually)
Main Shareholders	General Assembly Meetings, Annual Report (annually), Sustainability Report (annually); Board of Directors Meetings, Financial Performance Reports (four times a year); Special Case Disclosures (when needed)
Minority Shareholders	Investor Presentations, One-on-One Talks (upon request); General Assembly Meetings, Annual Report (annually), Sustainability Report (annually); Financial Performance Reports (four times a year); Special Case Reports (when needed)
Dealers	One-on-One Talks (upon request); Dealer Meetings, Annual Report (annually), Sustainability Report (annually); Internal Periodicals (three times a year), Dealer Training (continuous); Customer Satisfaction Surveys (annually)
Suppliers	One-on-One Meetings (On Request); OHS Committees (once a month); Annual Report (annually), Sustainability Report (annually); Supplier Code of Ethics (continuous); Internal Periodicals (3 times a year), Training and Development Programs (ongoing); Supplier Summit
End Users	Product Labels and User Manuals (continuous), Marketing Communication Studies (ongoing); Expo Participation, Annual Report (annually), Sustainability Report (annually)
Locals	Compliant System, Community Project, Donations and Sponsorships (upon request); Information Meetings (when needed); Annual Report (annually), Sustainability Report (annually)
Sectoral Actors	Meetings and Discussions, Projects and Initiatives (upon request); Expo Participation (periodical); Annual Report (annually), Sustainability Report (annually)
Local Authorities	Meetings and Discussions, Annual Report (annually), Sustainability Report (annually)
Public Institutions	Meetings and Discussions (upon request); Disclosure Reports (at various intervals); Public Audits (at various intervals/instantaneous); Annual Report (annually), Sustainability Report (annually)
Non-Governmental Organizations	Memberships (continuous); Working Groups, Committee and Board Memberships (periodical); Joint Projects and Initiatives, Meetings and Discussions (upon request); Annual Report (annually); Sustainability Report (annually)
Universities and Academics	Scholarship and Internship Opportunities, Academic Congress and Seminar Participation (continuous); R&D Project Partnerships, Sponsorship and Supports; Support for Academic Research and Publications; Meetings and Discussions (upon request); Annual Report (annually); Sustainability Report (annually)
Employee Families	Information Studies (continuous); Internal Periodicals (three times a year); Social Events (at least twice a year); Environment Day (annually)
Thought Leaders	Opinion Leaders Meetings and Discussions (upon request); Annual Report (annually), Sustainability Report (annually)
Media	Interviews and Talks (upon request), Meetings and Talks (several times a year); Press Releases (during the year), Special Case Disclosures (when needed); Annual Report (annually), Sustainability Report (annually)