The factors that constantly increase customer satisfaction that Tofaş pays utmost importance to include its advanced logistics and distribution competency, developed after-sales service opportunities, and long-term business relations with its suppliers based on trust.

The dealer network of brands that Tofaş represents is structured as sales, service, and spare parts. Almost all Tofaş dealer network offers service to customers as an integrated facility. This dealer network defined as 3S offers new vehicle sales and after-sales services together in the same area. In addition, the services offered to customers in a Tofaş dealer include automobile insurance, traffic insurance and vehicle credits.

Providing service to brands including Fiat, Alfa Romeo and Jeep®, Tofaş Dealer Network has 77 main offices for Fiat and 15 main offices for Alfa Romeo‑Jeep® as of 2017. Fiat brand that provides a service to its customers by 111 sales and 128 service points is among the top three brands in regards to sales and service network. Fiat dealer organization has 5,270 employees. 335 employees work in sales and services for the brands Alfa Romeo‑ Jeep and Lancia which consist of dealers that have been investing in these brands for long years and that are more experienced than those in the sector.